Federal law requires us to tell you how we collect, use, share, and protect your personal information. Federal law also limits how we can use your personal information. Protecting the privacy and security of consumers' personal information is very important to us. Please read this notice carefully to understand what we do with the personal information we collect both online and offline. Although we cannot guarantee confidentiality, we take all reasonable steps to protect your personal information.
When you contact us to help you with a problem, any personal information you provide is voluntary. We collect and use only the minimum information necessary to respond to your concerns and questions. In most cases, we collect limited personal information, such as name, address, telephone number, or email address.
When you contact us to place an order, you are making voluntary disclosure of your personal information. We collect and use this information only to provide the products you ordered or to deliver the services you requested, tailored to your needs. We use third party services to collect personal financial information and do not see or store such information outside these services.
WHEN DO WE COLLECT PERSONAL INFORMATION?
When you contact us...
- With questions or comments in the contact form.
- When you comment on a post directly on the website.
- To request more information, schedule a telephone call, or sign up to the newsletter.
- To place an order for products or services.
- To receive your product or services.
When we contact you...
- To provide the goods and services you requested.
- To request occasional feedback.
- To provide news, updates, and offers through the newsletter, usually by email.
When we contact others...
- We may see certain personal information from third party apps/services that allow us to complete your order.
- We may see certain personal information from third party apps and services that allow us to monitor website traffic, email conversion, and other analytics data.
WHERE DOES YOUR INFORMATION GO?
Within Vertical IQ...
- We use your personal information to contact you regarding offers, to provide news and updates that you have requested, and to complete your product or services orders.
- Certain personal information will be used internally for accounting purposes.
And outside Vertical IQ...
- We use the following third party apps and services to facilitate our business by delivering orders, sending newsletters, accounting, and tracking analytics data for business purposes:
- Google Analytics: Specifically, Google Analytics collects data about visitors to the Site via Google advertising cookies and anonymous identifiers, in addition to other data which may be collected through a standard Google Analytics implementation. We do not merge personally-identifiable information with non-personally identifiable information collected through any Google advertising product or feature. Should you wish to opt out of any Google Analytics Advertising features, you are encouraged to change your Ad Settings and Ad Setting for mobile apps, through the NAI’s consumer opt-out, or by using any of the other opt-out options currently available: currently available opt-outs.
- Facebook pixels. More information is available here.
- Hubspot. More information is available here.
And rarely, to law enforcement...
- We provide information to businesses or individuals in response to lawful court orders, subpoenas, or to resolve complaints.
ADDITIONAL PRIVACY-RELATED INFORMATION
Cookies are small text files placed on your computer to collect information about the pages you view and your activities on the site. They enable the site to recognize you by, for example, remembering your user name, offering a shopping cart, or keeping track of your preferences if you visit the site again. The cookie transmits this information back to the website's computer (or server) which generally is the only computer that can read it. You can set your Web browser to warn you about attempts to place cookies on your computer, or to limit the type of cookies you allow. See also more information on how to change cookies settings in popular desktop browsers.
- This site uses single and multi-session cookies to enhance visitor experience. Use the link above to opt out.
Write to Vertical IQ’s Chief Privacy Officer:
601 St Marys St
Raleigh, NC 27605
QUESTIONS ABOUT OTHER ISSUES
Visit our contact page to find contact information for other issues.
Updated October 2016.